Mr Oliver Warren was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

Reviews

 
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Written by a patient at Chelsea and Westminster Hospital
8th March 2013


Mr. Oliver Warren was friendly, informative and took care to answer questions understandably and met concerns ably. Overall a great experience.

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Written by a patient at Chelsea and Westminster Hospital
18th February 2013


The great joy of Oliver Warren is not just his surgical skill, but his optimistic attitude. He exudes confidence and makes a patient feel much happier about his future. Before leaving the hospital he makes it clear that one can ring him any time should any problem arise. He is also solicitous in talkiing with the nearest relative immediately after the op. I was delighted to have met him and would recomend him to any friend. I have to add that the only downside was the length of delay initially in the waiting room. We were there 2.5 hours. This is not Oliver's responsability, but does suggest that C&W could replan the schedules.

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Written by a patient at Chelsea and Westminster Hospital
14th February 2013


Mr Oliver Warren is very easy to talk to, I really felt that he cared about my care and listened to everything that I said.

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Written by a carer at Chelsea and Westminster Hospital
13th February 2013


Saw my mother after an examination of her bowel because her GP was worried about something serious. Spent more time talking to student doctor than to my mum and kept asking me questions instead of my mum. She wears hearing aides but isn't stupid! She was still worried about her stomach pains but all he cared about saying was that it wasn't cancer. He is very professional and smart and probably very clever and not rude but he didn't address my mother's worries and talked down to us both a bit. Would ask for a different doctor next time.

14th February 2013
Response from Mr Oliver Warren

Thanks for your feedback. I'm very sorry that you feel I didn't live up to the high standards of care I expect from myself and that we all strive for at Chelsea and Westminster Hospital. I would never presume that someone who requires hearing aids is stupid, and would never wish to give the impression of talking down to a patient or a relative; it can sometimes be really difficult to get the balance right between explaining things in a way that people understand and aren't too complicated, and oversimplifying. Likewise with reassurance; many of our patients are very much focused on cancer, and ensuring they don't have it. On this occasion I read the concerns of your mother and you incorrectly. We try to ensure that the medical students are fully involved and seen as part of the team at our teaching hospital. Balancing their educational needs with the needs of patients can also sometimes be fraught with difficulty in a busy clinic. I would be delighted to organise a second opinion with a colleague if this would be of any help or benefit and am grateful for your feedback.

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Written by a patient at Chelsea and Westminster Hospital
11th February 2013


Despite having seen several first class surgeons in the past, Oliver excelled in his ability to listen and understand my individual concerns. Since my clinical situation is somewhat ambiguous, I was concerned that his assessment would fall into the "if all you have is a hammer, then everything looks like a nail" camp. Nothing could be further from the truth with Oliver. He absorbed everything I said and took time to explain things in detail that most surgeons rush thru. While I can't comment yet about his surgical skills, it is evident to me that an excellent mind is at work.

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Profile

Oliver is a Consultant Colorectal, Intestinal and Hernia Surgeon at Chelsea and Westminster Hospital, The London Clinic and The Lister Hospital. He has a high-volume practice in coloproctology and is a JAG accredited colonoscopist. He has an interest in hernias, including complex abdominal wall reconstruction. He performs over 50 colorectal resections per year, the vast majority using 'keyhole' surgery.

Prior to becoming a consultant surgeon he undertook colorectal surgery fellowships at St. Mark's Hospital, London and the Royal Prince Alfred Hospital, Sydney. He was a visiting fellow at the Cleveland Clinic, USA.

Oliver is an Honorary Senior Lecturer at Imperial College London and has written numerous scientific papers and book chapters on medical leadership, patient safety and surgical education. He is the co-author of the book 'Going into Hospital: A guide for patients, families and carers'.